Help

Questions, answered straight.

Do I have to pay online?
No. Every order is cash on delivery — you pay the courier in cash when your parcel arrives, anywhere in Bangladesh. You can check the parcel at the door before paying.
How fast will my order arrive?
Inside Dhaka, usually the next working day after we confirm your order by phone. Everywhere else, 2–4 working days. Details on the delivery page.
How do I pick my size?
Every product page has a “Size guide” link that opens our size chart — length and chest in inches, measured flat. Our fit is relaxed and true to size. Stuck between two? Message us on WhatsApp — we'll help you choose.
Wrong size — can I exchange?
Yes — at the door. Check the piece before you accept the parcel and raise the exchange with the courier still there; the item must be unused with all original tags attached. Full details in the returns & exchange policy.
How do I know where my order is?
You don't have to chase it. We call to confirm before dispatch and message you when it ships, and the courier calls when they're near. The order summary link we send stays live — it opens with the mobile number you ordered on. With an account, every order sits in your orders with nothing to remember.
What's a "drop"? Will sold-out pieces come back?
We release collections in limited runs — when a run sells out, that's usually it. On any sold-out product you can leave your email and we'll tell you if that piece is restocked.
Can I order in chat instead of the site?
Orders go through the website only — that's what keeps sizes, stock, and any discount code accurate. Got a question about a piece first? Tap "Ask on WhatsApp" on any product, or message us at 01630602242 — a real person replies fast, usually within the hour.

Didn't find it? Contact us — a human answers.